سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Sadal Alkhairat, in Sadal Alkhairat, your satisfaction is our priority! We are committed to providing fresh meat and vegetables of high quality, and we understand that some cases may require exchange or return. Therefore, here is our policy clearly and transparently: Conditions for exchange and return: We accept exchange or return in the following cases: 1️⃣ The product is damaged or not suitable for consumption upon receipt. 2️⃣ There is an error in the order (type or weight not matching what was ordered). 3️⃣ Damage to the packaging affecting the quality of the product. ⏳ Reporting period for the issue: The issue must be reported within two hours of receiving the order to maintain the quality of the product. Please do not consume the product before contacting us to ensure it can be exchanged or returned. How to request an exchange or return: Send us a clear picture of the damaged product via WhatsApp or our website. Contact us through [phone number/WhatsApp] and we will work to resolve the issue immediately, whether through compensation, exchange, or return. Exceptions: ⚠️ Products cannot be returned or exchanged after they are received in good condition. ⚠️ Returns are not accepted if storage was poor after delivery. We are always here to serve you! For immediate contact: [0567057313] Visit our website: [https://basketsalkhairat.com.sa/] Sadal Alkhairat – We guarantee quality, and we guarantee your satisfaction! The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of videos, discs, CDs, or software that have been used. 3- If the product is newspapers, magazines, publications, books, or other copyrighted works. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads online.